Returns and Refunds

You can request a refund within 30 days of receiving your order. Requests made after this 30-day window fall outside our store policy.

To qualify for a refund, the product must be unused and returned in an unused condition, preferably in its original packaging.

Opened or used products cannot be accepted for hygiene reasons.

Email us at info@veleriaskincare.com with your order number and the reason for your return. We will confirm your request and send you the return address.

Please wait for our confirmation before sending anything back, so your parcel can be matched to your order.

Once your return arrives and has been checked, we process your refund to the original payment method. Depending on your bank or card issuer it can take a few additional business days to appear on your statement.

You will receive an email as soon as the refund has been issued.

Return shipping costs are paid by the customer, unless the product arrived damaged or the wrong item was sent.

We recommend using a trackable shipping method — until the parcel reaches us, it remains your responsibility.

If your order arrives damaged, or you received the wrong product, contact us at info@veleriaskincare.com within 30 days of delivery with photos of the item and packaging.

In that case we cover the return shipping and send a replacement or a full refund, whichever you prefer.